<?xml version="1.0" encoding="UTF-8"?>
<bpmn:definitions xmlns:bpmn="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" id="Defs_AW_09" targetNamespace="http://mbru.ac.ae/iol/workflows">
<bpmn:collaboration id="Collab_AW_09"><bpmn:participant id="Participant_AW_09" name="AW-09 Staff Grievance, Conduct and Wellbeing Referral" processRef="Process_AW_09"/></bpmn:collaboration>
<bpmn:process id="Process_AW_09" isExecutable="false"><bpmn:laneSet id="LaneSet_AW_09"><bpmn:lane id="Lane_AW_09_0" name="Staff Member"><bpmn:flowNodeRef>Start_AW_09</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_AW_09_1</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_AW_09_10</bpmn:flowNodeRef><bpmn:flowNodeRef>End_AW_09</bpmn:flowNodeRef></bpmn:lane><bpmn:lane id="Lane_AW_09_1" name="Line Manager"><bpmn:flowNodeRef>Task_AW_09_2</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_AW_09_6</bpmn:flowNodeRef><bpmn:flowNodeRef>Gw_AW_09_2</bpmn:flowNodeRef><bpmn:flowNodeRef>EndX_AW_09_2</bpmn:flowNodeRef></bpmn:lane><bpmn:lane id="Lane_AW_09_2" name="IoL Director or delegate"><bpmn:flowNodeRef>Task_AW_09_3</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_AW_09_4</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_AW_09_7</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_AW_09_9</bpmn:flowNodeRef></bpmn:lane><bpmn:lane id="Lane_AW_09_3" name="IoL HR Coordinator"></bpmn:lane><bpmn:lane id="Lane_AW_09_4" name="MBRU HR"><bpmn:flowNodeRef>Task_AW_09_5</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_AW_09_8</bpmn:flowNodeRef></bpmn:lane><bpmn:lane id="Lane_AW_09_5" name="Occupational Health"></bpmn:lane></bpmn:laneSet><bpmn:startEvent id="Start_AW_09" name="A staff member raises a concern about their treatment, work or environment; a ma"><bpmn:messageEventDefinition/></bpmn:startEvent><bpmn:userTask id="Task_AW_09_1" name="1. Receive the concern and classify it"/><bpmn:textAnnotation id="Ctrl_AW_09_1"><bpmn:text>CONTROL</bpmn:text></bpmn:textAnnotation><bpmn:association id="Ctrl_AW_09_1_a" sourceRef="Task_AW_09_1" targetRef="Ctrl_AW_09_1"/><bpmn:userTask id="Task_AW_09_2" name="2. Offer informal resolution for grievances"/><bpmn:exclusiveGateway id="Gw_AW_09_2" name="OK?"/><bpmn:endEvent id="EndX_AW_09_2" name="Return or route to exception"/><bpmn:userTask id="Task_AW_09_3" name="3. Log and route a formal grievance"/><bpmn:textAnnotation id="Ctrl_AW_09_3"><bpmn:text>CONTROL</bpmn:text></bpmn:textAnnotation><bpmn:association id="Ctrl_AW_09_3_a" sourceRef="Task_AW_09_3" targetRef="Ctrl_AW_09_3"/><bpmn:userTask id="Task_AW_09_4" name="4. Assess a conduct concern"/><bpmn:textAnnotation id="Ctrl_AW_09_4"><bpmn:text>CONTROL</bpmn:text></bpmn:textAnnotation><bpmn:association id="Ctrl_AW_09_4_a" sourceRef="Task_AW_09_4" targetRef="Ctrl_AW_09_4"/><bpmn:userTask id="Task_AW_09_5" name="5. Support the MBRU investigation or hearing"/><bpmn:userTask id="Task_AW_09_6" name="6. Make a wellbeing or occupational health referral"/><bpmn:textAnnotation id="Ctrl_AW_09_6"><bpmn:text>CONTROL</bpmn:text></bpmn:textAnnotation><bpmn:association id="Ctrl_AW_09_6_a" sourceRef="Task_AW_09_6" targetRef="Ctrl_AW_09_6"/><bpmn:userTask id="Task_AW_09_7" name="7. Protect from detriment"/><bpmn:textAnnotation id="Ctrl_AW_09_7"><bpmn:text>CONTROL</bpmn:text></bpmn:textAnnotation><bpmn:association id="Ctrl_AW_09_7_a" sourceRef="Task_AW_09_7" targetRef="Ctrl_AW_09_7"/><bpmn:userTask id="Task_AW_09_8" name="8. Implement the outcome"/><bpmn:userTask id="Task_AW_09_9" name="9. Close and file"/><bpmn:textAnnotation id="Ctrl_AW_09_9"><bpmn:text>CONTROL</bpmn:text></bpmn:textAnnotation><bpmn:association id="Ctrl_AW_09_9_a" sourceRef="Task_AW_09_9" targetRef="Ctrl_AW_09_9"/><bpmn:userTask id="Task_AW_09_10" name="10. Look for the pattern"/><bpmn:endEvent id="End_AW_09" name="Informal resolution recorded and closed; formal grievance or conduct case handed"/><bpmn:sequenceFlow id="Flow_AW_09_1a" sourceRef="Start_AW_09" targetRef="Task_AW_09_1"/><bpmn:sequenceFlow id="Flow_AW_09_2a" sourceRef="Task_AW_09_1" targetRef="Task_AW_09_2"/><bpmn:sequenceFlow id="Flow_AW_09_2g" sourceRef="Task_AW_09_2" targetRef="Gw_AW_09_2"/><bpmn:sequenceFlow id="Flow_AW_09_2x" name="no" sourceRef="Gw_AW_09_2" targetRef="EndX_AW_09_2"/><bpmn:sequenceFlow id="Flow_AW_09_3a" sourceRef="Gw_AW_09_2" targetRef="Task_AW_09_3"/><bpmn:sequenceFlow id="Flow_AW_09_4a" sourceRef="Task_AW_09_3" targetRef="Task_AW_09_4"/><bpmn:sequenceFlow id="Flow_AW_09_5a" sourceRef="Task_AW_09_4" targetRef="Task_AW_09_5"/><bpmn:sequenceFlow id="Flow_AW_09_6a" sourceRef="Task_AW_09_5" targetRef="Task_AW_09_6"/><bpmn:sequenceFlow id="Flow_AW_09_7a" sourceRef="Task_AW_09_6" targetRef="Task_AW_09_7"/><bpmn:sequenceFlow id="Flow_AW_09_8a" sourceRef="Task_AW_09_7" targetRef="Task_AW_09_8"/><bpmn:sequenceFlow id="Flow_AW_09_9a" sourceRef="Task_AW_09_8" targetRef="Task_AW_09_9"/><bpmn:sequenceFlow id="Flow_AW_09_10a" sourceRef="Task_AW_09_9" targetRef="Task_AW_09_10"/><bpmn:sequenceFlow id="Flow_AW_09_end" sourceRef="Task_AW_09_10" targetRef="End_AW_09"/></bpmn:process>
<bpmndi:BPMNDiagram id="Diagram_AW_09"><bpmndi:BPMNPlane id="Plane_AW_09" bpmnElement="Collab_AW_09"><bpmndi:BPMNShape id="Start_AW_09_di" bpmnElement="Start_AW_09"><dc:Bounds x="110" y="102.0" width="36" height="36"/><bpmndi:BPMNLabel/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Task_AW_09_1_di" bpmnElement="Task_AW_09_1"><dc:Bounds x="200" y="88.0" width="130" height="64"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Ctrl_AW_09_1_di" bpmnElement="Ctrl_AW_09_1"><dc:Bounds x="290" y="58.0" width="70" height="24"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Task_AW_09_2_di" bpmnElement="Task_AW_09_2"><dc:Bounds x="380" y="208.0" width="130" height="64"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Gw_AW_09_2_di" bpmnElement="Gw_AW_09_2"><dc:Bounds x="530" y="215.0" width="50" height="50"/><bpmndi:BPMNLabel/></bpmndi:BPMNShape><bpmndi:BPMNShape id="EndX_AW_09_2_di" bpmnElement="EndX_AW_09_2"><dc:Bounds x="537" y="285.0" width="36" height="36"/><bpmndi:BPMNLabel/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Task_AW_09_3_di" bpmnElement="Task_AW_09_3"><dc:Bounds x="640" y="328.0" width="130" height="64"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Ctrl_AW_09_3_di" bpmnElement="Ctrl_AW_09_3"><dc:Bounds x="730" y="298.0" width="70" height="24"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Task_AW_09_4_di" bpmnElement="Task_AW_09_4"><dc:Bounds x="820" y="328.0" width="130" height="64"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Ctrl_AW_09_4_di" bpmnElement="Ctrl_AW_09_4"><dc:Bounds x="910" y="298.0" width="70" height="24"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Task_AW_09_5_di" bpmnElement="Task_AW_09_5"><dc:Bounds x="1000" y="568.0" width="130" height="64"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Task_AW_09_6_di" bpmnElement="Task_AW_09_6"><dc:Bounds x="1180" y="208.0" width="130" height="64"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Ctrl_AW_09_6_di" bpmnElement="Ctrl_AW_09_6"><dc:Bounds x="1270" y="178.0" width="70" height="24"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Task_AW_09_7_di" bpmnElement="Task_AW_09_7"><dc:Bounds x="1360" y="328.0" width="130" height="64"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Ctrl_AW_09_7_di" bpmnElement="Ctrl_AW_09_7"><dc:Bounds x="1450" y="298.0" width="70" height="24"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Task_AW_09_8_di" bpmnElement="Task_AW_09_8"><dc:Bounds x="1540" y="568.0" width="130" height="64"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Task_AW_09_9_di" bpmnElement="Task_AW_09_9"><dc:Bounds x="1720" y="328.0" width="130" height="64"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Ctrl_AW_09_9_di" bpmnElement="Ctrl_AW_09_9"><dc:Bounds x="1810" y="298.0" width="70" height="24"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Task_AW_09_10_di" bpmnElement="Task_AW_09_10"><dc:Bounds x="1900" y="88.0" width="130" height="64"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="End_AW_09_di" bpmnElement="End_AW_09"><dc:Bounds x="2080" y="102.0" width="36" height="36"/><bpmndi:BPMNLabel/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Lane_AW_09_0_di" bpmnElement="Lane_AW_09_0"><dc:Bounds x="80" y="60" width="2120" height="120"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Lane_AW_09_1_di" bpmnElement="Lane_AW_09_1"><dc:Bounds x="80" y="180" width="2120" height="120"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Lane_AW_09_2_di" bpmnElement="Lane_AW_09_2"><dc:Bounds x="80" y="300" width="2120" height="120"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Lane_AW_09_3_di" bpmnElement="Lane_AW_09_3"><dc:Bounds x="80" y="420" width="2120" height="120"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Lane_AW_09_4_di" bpmnElement="Lane_AW_09_4"><dc:Bounds x="80" y="540" width="2120" height="120"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Lane_AW_09_5_di" bpmnElement="Lane_AW_09_5"><dc:Bounds x="80" y="660" width="2120" height="120"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Participant_AW_09_di" bpmnElement="Participant_AW_09" isExpanded="true"><dc:Bounds x="50" y="60" width="2150" height="720"/></bpmndi:BPMNShape><bpmndi:BPMNEdge id="Flow_AW_09_1a_di" bpmnElement="Flow_AW_09_1a"><di:waypoint x="146" y="120.0"/><di:waypoint x="200" y="120.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Ctrl_AW_09_1_a_di" bpmnElement="Ctrl_AW_09_1_a"><di:waypoint x="320" y="88.0"/><di:waypoint x="320" y="82.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_09_2a_di" bpmnElement="Flow_AW_09_2a"><di:waypoint x="330" y="120.0"/><di:waypoint x="350" y="120.0"/><di:waypoint x="350" y="240.0"/><di:waypoint x="380" y="240.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_09_2g_di" bpmnElement="Flow_AW_09_2g"><di:waypoint x="510" y="240.0"/><di:waypoint x="530" y="240.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_09_2x_di" bpmnElement="Flow_AW_09_2x"><di:waypoint x="555" y="265.0"/><di:waypoint x="555" y="285.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_09_3a_di" bpmnElement="Flow_AW_09_3a"><di:waypoint x="580" y="240.0"/><di:waypoint x="600" y="240.0"/><di:waypoint x="600" y="360.0"/><di:waypoint x="640" y="360.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Ctrl_AW_09_3_a_di" bpmnElement="Ctrl_AW_09_3_a"><di:waypoint x="760" y="328.0"/><di:waypoint x="760" y="322.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_09_4a_di" bpmnElement="Flow_AW_09_4a"><di:waypoint x="770" y="360.0"/><di:waypoint x="820" y="360.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Ctrl_AW_09_4_a_di" bpmnElement="Ctrl_AW_09_4_a"><di:waypoint x="940" y="328.0"/><di:waypoint x="940" y="322.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_09_5a_di" bpmnElement="Flow_AW_09_5a"><di:waypoint x="950" y="360.0"/><di:waypoint x="970" y="360.0"/><di:waypoint x="970" y="600.0"/><di:waypoint x="1000" y="600.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_09_6a_di" bpmnElement="Flow_AW_09_6a"><di:waypoint x="1130" y="600.0"/><di:waypoint x="1150" y="600.0"/><di:waypoint x="1150" y="240.0"/><di:waypoint x="1180" y="240.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Ctrl_AW_09_6_a_di" bpmnElement="Ctrl_AW_09_6_a"><di:waypoint x="1300" y="208.0"/><di:waypoint x="1300" y="202.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_09_7a_di" bpmnElement="Flow_AW_09_7a"><di:waypoint x="1310" y="240.0"/><di:waypoint x="1330" y="240.0"/><di:waypoint x="1330" y="360.0"/><di:waypoint x="1360" y="360.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Ctrl_AW_09_7_a_di" bpmnElement="Ctrl_AW_09_7_a"><di:waypoint x="1480" y="328.0"/><di:waypoint x="1480" y="322.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_09_8a_di" bpmnElement="Flow_AW_09_8a"><di:waypoint x="1490" y="360.0"/><di:waypoint x="1510" y="360.0"/><di:waypoint x="1510" y="600.0"/><di:waypoint x="1540" y="600.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_09_9a_di" bpmnElement="Flow_AW_09_9a"><di:waypoint x="1670" y="600.0"/><di:waypoint x="1690" y="600.0"/><di:waypoint x="1690" y="360.0"/><di:waypoint x="1720" y="360.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Ctrl_AW_09_9_a_di" bpmnElement="Ctrl_AW_09_9_a"><di:waypoint x="1840" y="328.0"/><di:waypoint x="1840" y="322.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_09_10a_di" bpmnElement="Flow_AW_09_10a"><di:waypoint x="1850" y="360.0"/><di:waypoint x="1870" y="360.0"/><di:waypoint x="1870" y="120.0"/><di:waypoint x="1900" y="120.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_09_end_di" bpmnElement="Flow_AW_09_end"><di:waypoint x="2030" y="120.0"/><di:waypoint x="2080" y="120.0"/></bpmndi:BPMNEdge></bpmndi:BPMNPlane></bpmndi:BPMNDiagram>
</bpmn:definitions>