<?xml version="1.0" encoding="UTF-8"?>
<bpmn:definitions xmlns:bpmn="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" id="Defs_AW_18" targetNamespace="http://mbru.ac.ae/iol/workflows">
<bpmn:collaboration id="Collab_AW_18"><bpmn:participant id="Participant_AW_18" name="AW-18 Learner Services Desk: Enquiries, Records Services, Fees and Sponsorship Letters, Holds" processRef="Process_AW_18"/></bpmn:collaboration>
<bpmn:process id="Process_AW_18" isExecutable="false"><bpmn:laneSet id="LaneSet_AW_18"><bpmn:lane id="Lane_AW_18_0" name="Desk Officer"><bpmn:flowNodeRef>Start_AW_18</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_AW_18_1</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_AW_18_2</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_AW_18_3</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_AW_18_4</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_AW_18_6</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_AW_18_8</bpmn:flowNodeRef><bpmn:flowNodeRef>Task_AW_18_9</bpmn:flowNodeRef><bpmn:flowNodeRef>Gw_AW_18_8</bpmn:flowNodeRef><bpmn:flowNodeRef>EndX_AW_18_8</bpmn:flowNodeRef></bpmn:lane><bpmn:lane id="Lane_AW_18_1" name="Desk Lead"><bpmn:flowNodeRef>Task_AW_18_11</bpmn:flowNodeRef><bpmn:flowNodeRef>End_AW_18</bpmn:flowNodeRef></bpmn:lane><bpmn:lane id="Lane_AW_18_2" name="MBRU Registry"><bpmn:flowNodeRef>Task_AW_18_5</bpmn:flowNodeRef></bpmn:lane><bpmn:lane id="Lane_AW_18_3" name="MBRU Finance"><bpmn:flowNodeRef>Task_AW_18_7</bpmn:flowNodeRef></bpmn:lane><bpmn:lane id="Lane_AW_18_4" name="Data Protection (AW-16)"></bpmn:lane><bpmn:lane id="Lane_AW_18_5" name="Learner"><bpmn:flowNodeRef>Task_AW_18_10</bpmn:flowNodeRef></bpmn:lane></bpmn:laneSet><bpmn:startEvent id="Start_AW_18" name="A request received by any published channel: portal form, desk email, telephone "><bpmn:messageEventDefinition/></bpmn:startEvent><bpmn:userTask id="Task_AW_18_1" name="1. Receive and log"/><bpmn:textAnnotation id="Ctrl_AW_18_1"><bpmn:text>CONTROL</bpmn:text></bpmn:textAnnotation><bpmn:association id="Ctrl_AW_18_1_a" sourceRef="Task_AW_18_1" targetRef="Ctrl_AW_18_1"/><bpmn:userTask id="Task_AW_18_2" name="2. Categorise and route"/><bpmn:userTask id="Task_AW_18_3" name="3. Resolve general enquiries at first contact"/><bpmn:userTask id="Task_AW_18_4" name="4. Verify identity before any records service"/><bpmn:textAnnotation id="Ctrl_AW_18_4"><bpmn:text>CONTROL</bpmn:text></bpmn:textAnnotation><bpmn:association id="Ctrl_AW_18_4_a" sourceRef="Task_AW_18_4" targetRef="Ctrl_AW_18_4"/><bpmn:userTask id="Task_AW_18_5" name="5. Issue from the system of record"/><bpmn:textAnnotation id="Ctrl_AW_18_5"><bpmn:text>CONTROL</bpmn:text></bpmn:textAnnotation><bpmn:association id="Ctrl_AW_18_5_a" sourceRef="Task_AW_18_5" targetRef="Ctrl_AW_18_5"/><bpmn:userTask id="Task_AW_18_6" name="6. Release under AW-16"/><bpmn:userTask id="Task_AW_18_7" name="7. Handle fees, sponsorship letters and holds"/><bpmn:textAnnotation id="Ctrl_AW_18_7"><bpmn:text>CONTROL</bpmn:text></bpmn:textAnnotation><bpmn:association id="Ctrl_AW_18_7_a" sourceRef="Task_AW_18_7" targetRef="Ctrl_AW_18_7"/><bpmn:userTask id="Task_AW_18_8" name="8. Refer academic matters"/><bpmn:exclusiveGateway id="Gw_AW_18_8" name="OK?"/><bpmn:endEvent id="EndX_AW_18_8" name="Return or route to exception"/><bpmn:userTask id="Task_AW_18_9" name="9. Refer complaints and disclosures"/><bpmn:userTask id="Task_AW_18_10" name="10. Close and confirm"/><bpmn:userTask id="Task_AW_18_11" name="11. Publish the information to learners"/><bpmn:endEvent id="End_AW_18" name="Ticket closed with the answer, document or referral recorded, and the requester "/><bpmn:sequenceFlow id="Flow_AW_18_1a" sourceRef="Start_AW_18" targetRef="Task_AW_18_1"/><bpmn:sequenceFlow id="Flow_AW_18_2a" sourceRef="Task_AW_18_1" targetRef="Task_AW_18_2"/><bpmn:sequenceFlow id="Flow_AW_18_3a" sourceRef="Task_AW_18_2" targetRef="Task_AW_18_3"/><bpmn:sequenceFlow id="Flow_AW_18_4a" sourceRef="Task_AW_18_3" targetRef="Task_AW_18_4"/><bpmn:sequenceFlow id="Flow_AW_18_5a" sourceRef="Task_AW_18_4" targetRef="Task_AW_18_5"/><bpmn:sequenceFlow id="Flow_AW_18_6a" sourceRef="Task_AW_18_5" targetRef="Task_AW_18_6"/><bpmn:sequenceFlow id="Flow_AW_18_7a" sourceRef="Task_AW_18_6" targetRef="Task_AW_18_7"/><bpmn:sequenceFlow id="Flow_AW_18_8a" sourceRef="Task_AW_18_7" targetRef="Task_AW_18_8"/><bpmn:sequenceFlow id="Flow_AW_18_8g" sourceRef="Task_AW_18_8" targetRef="Gw_AW_18_8"/><bpmn:sequenceFlow id="Flow_AW_18_8x" name="no" sourceRef="Gw_AW_18_8" targetRef="EndX_AW_18_8"/><bpmn:sequenceFlow id="Flow_AW_18_9a" sourceRef="Gw_AW_18_8" targetRef="Task_AW_18_9"/><bpmn:sequenceFlow id="Flow_AW_18_10a" sourceRef="Task_AW_18_9" targetRef="Task_AW_18_10"/><bpmn:sequenceFlow id="Flow_AW_18_11a" sourceRef="Task_AW_18_10" targetRef="Task_AW_18_11"/><bpmn:sequenceFlow id="Flow_AW_18_end" sourceRef="Task_AW_18_11" targetRef="End_AW_18"/></bpmn:process>
<bpmndi:BPMNDiagram id="Diagram_AW_18"><bpmndi:BPMNPlane id="Plane_AW_18" bpmnElement="Collab_AW_18"><bpmndi:BPMNShape id="Start_AW_18_di" bpmnElement="Start_AW_18"><dc:Bounds x="110" y="102.0" width="36" height="36"/><bpmndi:BPMNLabel/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Task_AW_18_1_di" bpmnElement="Task_AW_18_1"><dc:Bounds x="200" y="88.0" width="130" height="64"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Ctrl_AW_18_1_di" bpmnElement="Ctrl_AW_18_1"><dc:Bounds x="290" y="58.0" width="70" height="24"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Task_AW_18_2_di" bpmnElement="Task_AW_18_2"><dc:Bounds x="380" y="88.0" width="130" height="64"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Task_AW_18_3_di" bpmnElement="Task_AW_18_3"><dc:Bounds x="560" y="88.0" width="130" height="64"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Task_AW_18_4_di" bpmnElement="Task_AW_18_4"><dc:Bounds x="740" y="88.0" width="130" height="64"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Ctrl_AW_18_4_di" bpmnElement="Ctrl_AW_18_4"><dc:Bounds x="830" y="58.0" width="70" height="24"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Task_AW_18_5_di" bpmnElement="Task_AW_18_5"><dc:Bounds x="920" y="328.0" width="130" height="64"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Ctrl_AW_18_5_di" bpmnElement="Ctrl_AW_18_5"><dc:Bounds x="1010" y="298.0" width="70" height="24"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Task_AW_18_6_di" bpmnElement="Task_AW_18_6"><dc:Bounds x="1100" y="88.0" width="130" height="64"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Task_AW_18_7_di" bpmnElement="Task_AW_18_7"><dc:Bounds x="1280" y="448.0" width="130" height="64"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Ctrl_AW_18_7_di" bpmnElement="Ctrl_AW_18_7"><dc:Bounds x="1370" y="418.0" width="70" height="24"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Task_AW_18_8_di" bpmnElement="Task_AW_18_8"><dc:Bounds x="1460" y="88.0" width="130" height="64"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Gw_AW_18_8_di" bpmnElement="Gw_AW_18_8"><dc:Bounds x="1610" y="95.0" width="50" height="50"/><bpmndi:BPMNLabel/></bpmndi:BPMNShape><bpmndi:BPMNShape id="EndX_AW_18_8_di" bpmnElement="EndX_AW_18_8"><dc:Bounds x="1617" y="165.0" width="36" height="36"/><bpmndi:BPMNLabel/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Task_AW_18_9_di" bpmnElement="Task_AW_18_9"><dc:Bounds x="1720" y="88.0" width="130" height="64"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Task_AW_18_10_di" bpmnElement="Task_AW_18_10"><dc:Bounds x="1900" y="688.0" width="130" height="64"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Task_AW_18_11_di" bpmnElement="Task_AW_18_11"><dc:Bounds x="2080" y="208.0" width="130" height="64"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="End_AW_18_di" bpmnElement="End_AW_18"><dc:Bounds x="2260" y="222.0" width="36" height="36"/><bpmndi:BPMNLabel/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Lane_AW_18_0_di" bpmnElement="Lane_AW_18_0"><dc:Bounds x="80" y="60" width="2300" height="120"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Lane_AW_18_1_di" bpmnElement="Lane_AW_18_1"><dc:Bounds x="80" y="180" width="2300" height="120"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Lane_AW_18_2_di" bpmnElement="Lane_AW_18_2"><dc:Bounds x="80" y="300" width="2300" height="120"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Lane_AW_18_3_di" bpmnElement="Lane_AW_18_3"><dc:Bounds x="80" y="420" width="2300" height="120"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Lane_AW_18_4_di" bpmnElement="Lane_AW_18_4"><dc:Bounds x="80" y="540" width="2300" height="120"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Lane_AW_18_5_di" bpmnElement="Lane_AW_18_5"><dc:Bounds x="80" y="660" width="2300" height="120"/></bpmndi:BPMNShape><bpmndi:BPMNShape id="Participant_AW_18_di" bpmnElement="Participant_AW_18" isExpanded="true"><dc:Bounds x="50" y="60" width="2330" height="720"/></bpmndi:BPMNShape><bpmndi:BPMNEdge id="Flow_AW_18_1a_di" bpmnElement="Flow_AW_18_1a"><di:waypoint x="146" y="120.0"/><di:waypoint x="200" y="120.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Ctrl_AW_18_1_a_di" bpmnElement="Ctrl_AW_18_1_a"><di:waypoint x="320" y="88.0"/><di:waypoint x="320" y="82.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_18_2a_di" bpmnElement="Flow_AW_18_2a"><di:waypoint x="330" y="120.0"/><di:waypoint x="380" y="120.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_18_3a_di" bpmnElement="Flow_AW_18_3a"><di:waypoint x="510" y="120.0"/><di:waypoint x="560" y="120.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_18_4a_di" bpmnElement="Flow_AW_18_4a"><di:waypoint x="690" y="120.0"/><di:waypoint x="740" y="120.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Ctrl_AW_18_4_a_di" bpmnElement="Ctrl_AW_18_4_a"><di:waypoint x="860" y="88.0"/><di:waypoint x="860" y="82.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_18_5a_di" bpmnElement="Flow_AW_18_5a"><di:waypoint x="870" y="120.0"/><di:waypoint x="890" y="120.0"/><di:waypoint x="890" y="360.0"/><di:waypoint x="920" y="360.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Ctrl_AW_18_5_a_di" bpmnElement="Ctrl_AW_18_5_a"><di:waypoint x="1040" y="328.0"/><di:waypoint x="1040" y="322.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_18_6a_di" bpmnElement="Flow_AW_18_6a"><di:waypoint x="1050" y="360.0"/><di:waypoint x="1070" y="360.0"/><di:waypoint x="1070" y="120.0"/><di:waypoint x="1100" y="120.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_18_7a_di" bpmnElement="Flow_AW_18_7a"><di:waypoint x="1230" y="120.0"/><di:waypoint x="1250" y="120.0"/><di:waypoint x="1250" y="480.0"/><di:waypoint x="1280" y="480.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Ctrl_AW_18_7_a_di" bpmnElement="Ctrl_AW_18_7_a"><di:waypoint x="1400" y="448.0"/><di:waypoint x="1400" y="442.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_18_8a_di" bpmnElement="Flow_AW_18_8a"><di:waypoint x="1410" y="480.0"/><di:waypoint x="1430" y="480.0"/><di:waypoint x="1430" y="120.0"/><di:waypoint x="1460" y="120.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_18_8g_di" bpmnElement="Flow_AW_18_8g"><di:waypoint x="1590" y="120.0"/><di:waypoint x="1610" y="120.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_18_8x_di" bpmnElement="Flow_AW_18_8x"><di:waypoint x="1635" y="145.0"/><di:waypoint x="1635" y="165.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_18_9a_di" bpmnElement="Flow_AW_18_9a"><di:waypoint x="1660" y="120.0"/><di:waypoint x="1720" y="120.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_18_10a_di" bpmnElement="Flow_AW_18_10a"><di:waypoint x="1850" y="120.0"/><di:waypoint x="1870" y="120.0"/><di:waypoint x="1870" y="720.0"/><di:waypoint x="1900" y="720.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_18_11a_di" bpmnElement="Flow_AW_18_11a"><di:waypoint x="2030" y="720.0"/><di:waypoint x="2050" y="720.0"/><di:waypoint x="2050" y="240.0"/><di:waypoint x="2080" y="240.0"/></bpmndi:BPMNEdge><bpmndi:BPMNEdge id="Flow_AW_18_end_di" bpmnElement="Flow_AW_18_end"><di:waypoint x="2210" y="240.0"/><di:waypoint x="2260" y="240.0"/></bpmndi:BPMNEdge></bpmndi:BPMNPlane></bpmndi:BPMNDiagram>
</bpmn:definitions>